§1
General provisions
1. These Regulations set out the conditions for concluding contracts for the sale of goods in the online store run at eurofinsshop.com and the procedure for submitting complaints regarding goods purchased there
2. The legal basis of these Regulations are in particular:
a. The Act of 18 July 2002 on the provision of electronic services;
b. The Act of 30 May 2014 on consumer rights;
c. Civil Code
d. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Regulation on the Protection of data).
3. The terms used in these Regulations mean:
a. Store – an online store located in the eurofinsshop.com internet domain, under which distance sales contracts are concluded;
b. Seller – Xingfu Aleksander Mrozek ul. Hoża 43/49/58 00-681 Warszawa NIP (tax identification number): 9880213855
c. Customer – an entity (including a Consumer) making purchases in the Store;
d. Consumer – a natural person making purchases in the Store for a purpose not related directly to their business or professional activity;
e. Goods or Goods – movable items that can be purchased by the Customer in the Store;
f. Order – the procedure leading to the conclusion of the Sales Agreement using the order form provided on the Store’s pages;
g. Agreement – a contract for the sale of Goods, concluded between the Customer and the Seller
h. Cart – an electronic form through which the Customer places an Order;
i. Registration – creating an individual account in the Store by the Customer, facilitating the placement of Orders;
j. Data – customer data, including personal data processed to process the Order;
k. Account – an individual Customer account created after Registration,
l. Price – unit price of the Good included in the description of the Good, expressed in Polish zlotys and including VAT on goods and services, excluding Delivery costs;
m. Delivery costs – the costs of delivery of the Goods, which are covered by the Customer;
n. Payment – payment for the Goods purchased by the Customer in the Store, including the Price and Delivery Costs, in the manner chosen by the Customer when placing the Order;
o. Regulations – these regulations for using the Store,
4. Information about the Goods in the Store, including descriptions, Prices constitute an invitation to conclude a Contract, within the meaning of art. 71 of the Civil Code, on the principles set out in the Regulations.
5. Using the Store is done using an ICT system. For this purpose it is necessary to have a device with access to the Internet and a web browser.
6. Before registering or placing an Order, the Customer is obliged to read the content of these Regulations and the document specifying the rules for the processing of Customers’ personal data – the Privacy Policy and to accept them.
7. The content of the Store’s website is the property of the seller and is protected by law.
§2
Placing orders
1. You, as Store Customers, can place an Order in the Store using your Customer Account or without the need to register by completing the Order form (the so-called Basket).
2. Orders can be placed 24 hours a day, but they are processed on business days (Monday to Friday).
3. Goods in the Store are new and free from legal defects. If the Good has a defect, you have the rights under the warranty regulated in the Civil Code, about which we also write below.
4. We can run periodic or one-off rebate and promotional campaigns for selected clients or groups of clients. Actions will be conducted according to separate rules, and when required, based on the relevant regulations.
5. In order to place an Order, you choose the Goods and specify the quantity of Goods, the form of Payment and delivery. Selected Goods are sent to your Basket, after which you can start the Order placement procedure.
6. To properly process your Order and confirm all elements of the concluded Agreement, we need the following Data: for the customer’s name and surname, for delivery address, for a phone number for email address.
7. Providing the above Data is voluntary, but necessary for the implementation of the Order. In case of doubt as to the truthfulness or correctness of the Data, we will try to contact you to verify the Data.
8. After completing the Order submission process and selecting all delivery parameters, in order to send the Order, you should click the “Order and pay” icon, which means that you accept the obligation to make payment for the Goods ordered by you.
9. After sending the Order to us in the manner indicated in paragraph 8 above, you will receive an e-mail confirming the conclusion of the Contract and acceptance of the Order for processing. Please contact us if you do not receive an order confirmation email.
10. Upon receipt of the e-mail message referred to in para. 9 above, the Agreement is concluded, under which the Seller is obliged to deliver the Goods selected by you, and you are obliged to pay the Price.
11. Payments can be made by credit card, online transfer, using the fast internet transfer application. We will start processing your order after we receive your payment. In this case, please make a payment within 24 hours of receiving confirmation of the conclusion of the Agreement from us, because during this time we will reserve the Goods selected in the Order for you. More information about the payment method can be found in § 4 below.
12. The Seller may change the range of Goods in the Store, their Prices. This will not change the Agreement concluded before the above changes.
13. If the ordered Goods are not available in the Store and we are not able to deliver them within the indicated deadlines for the Order, you will be able to withdraw from the Contract and we will immediately refund the paid:
§3
Account
1. The Store provides the opportunity to create an individual Customer Account by Registration. When placing Orders using your Customer Account, you do not have to provide Data each time, and you also have the option of using other Store functionalities, indicated in point 7 below.
2. In order to set up a Customer Account, you must register using the electronic registration form indicated on the Store’s website.
3. The registration form contains fields, the completion of which is voluntary, but necessary to create an Account and place Orders through it. You should provide in particular the following data: for name and surname, for email address, for a phone number the password. 4. Please provide correct and true Data so that we can correctly and efficiently place your orders.
5. Access to the Account is secured by a password selected by you, which can be changed using the appropriate functionality available on the Account pages.
6. The password should not be disclosed to third parties. This does not apply to customers who are entrepreneurs who share a password within the organizational structure of their enterprise.
7. Having an individual Account will enable you in particular to:
for placing Orders without the need to provide Data for the Order each time (if the delivery address changes, the Customer may provide several addresses),
for viewing the customer’s purchase history,
for monitoring the status of orders placed,
8. After submitting the completed registration form, you will receive an e-mail with the confirmation of creating the Account and from now on you can use it. An activation message will be sent to the e-mail address provided. By clicking on the link in this email you accept the Regulations and the Privacy Policy and lead to the conclusion of the contract
9. Data can be edited and corrected by editing the ‘My Account’ tab. You can also supplement your Data in the Account with the following data in particular:
for the address,
for a phone number
for date of birth,
o company name, company address, tax identification number.
§4
Payments
1. Payments are made before the Order is processed.
2. In the scope of payment, the Seller accepts the following Payment methods:
a. payment with a payment (debit) or credit card via an external payment operator (Tpay) – payment for an order using Visa or MasterCard;
b. payment by electronic transfer – payment for the order by direct transfer from an account from one of the selected banks: Alior Bank SA, Bank Pekao SA, PKO Bank Polski, Inteligo, mBank, ING Bank ÅšlÄ…ski SA, Bank Millennium SA, Bank Zachodni WBK SA , Eurobank, Citibank Handlowy SA, Credit Agricole Polska SA, Getin Bank SA, T-Mobile UsÅ‚ugi Bankowe, Bank Pocztowy SA, Bank Ochrony Åšrodowiska SA, Idea Bank, Cooperative Banks, Bank Gospodarki Å»ywnoÅ›ciowej SA, Neo Bank, Raiffeisen Bank Polska SA, Deutsche Bank PBC SA, Smart Bank, Plus Bank SA, Toyota Bank, Volkswagen Bank;
c. transfer to the Seller’s business account – payment for the order to the following business account:
Xingfu Aleksander Mrozek Ul. Hoża 43/49/58 00-681 Warszawa Please enter your order number as the transfer title.
3. If Payments are selected in the mode referred to in para. point a) above, the Customer is automatically redirected to an external electronic payment service (Tpay) and follows the instructions contained therein. Making a payment using an external operator requires registration in the selected payment service.
4. The day of making the Payment is the day on which the payment is credited to the Seller’s bank account or receiving confirmation of the accepted payment from an external payment operator.
5. The seller automatically issues a VAT invoice for customers who provide the tax identification number when placing the order.
6. The Seller accepts the payment methods indicated above. Information on accepted payment methods can also be found on the Store’s main page.
7. The Seller does not charge additional payments for the payment method chosen by you above the costs incurred by the Seller in this respect. All payment methods meet the highest security standards for your data.
§5
Supply
1. Goods purchased in the eurofinsshop.com store are delivered to the address indicated in the Order.
2. Delivery of ordered Goods is carried out within the European Union and outside it.
3. In the store, we offer the following delivery options: a. Standard delivery: ♣ Standard delivery is FREE for all orders within the EU.
4. The ordered Goods are sent within the period specified in the order submission process. And on the store’s order page. Goods are sent after the payment has been credited to our account or after receiving confirmation of payment from our billing partner.
5. Details regarding the delivery of the Goods you receive in the process of placing an Order in the Basket, with the selected Good, as well as in the “Order Summary” tab.
6. When collecting the parcel, after signing the waybill, please open the package and then check very carefully that the ordered Goods have no mechanical damage. In the event of mechanical damage arising in transit, you must refuse delivery of the package and write a damage report with the courier. Please inform the store’s service about the problem. IMPORTANT! In the event of failure to make full payment for the Order within 14 days of placing the Order, the Seller has the right to
7. withdrawal from the Agreement. Information about withdrawal from the contract is preceded by an e-mail reminder to pay the fee for the Order under pain of canceling the Order.
§ 6
Withdrawal from the Agreement
1. If you conclude the Agreement as Consumers, you have the right to withdraw from the concluded Agreement without giving a reason, on the principles set out below.
2. The deadline to withdraw from the Agreement shall expire after 14 days from the day on which you came into possession of the Goods or on which a third party other than the carrier and indicated by you came into possession of the Goods. The exception are custom-made products. In the case of custom-made products, the withdrawal period expires on the day the order is placed.
3. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the Agreement by an unequivocal statement (for example, a letter sent by post, fax or e-mail), sent to the following address: Ul. Batalionu Oaza 7 02-908 Warsaw.
4. You can use the model withdrawal form that will be provided with the Good, but it is not mandatory. You can also complete and send by scan a withdrawal form or any other unequivocal statement by e-mail to the following e-mail address: info@xingfu.pl. If you take advantage of this option, we will send you confirmation of receipt of withdrawal information on a durable medium (for example, by e-mail).
5. To meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
6. Goods which are subject to withdrawal from the Agreement should be returned to the following postal address: Ul. Batalionu Oaza 7 02-908 Warsaw, immediately, and in any case not later than 14 days from the day on which you informed us about withdrawal from this contract. The deadline is met if you send back the Goods before the 14-day deadline.
7. In the event of withdrawal from the Contract, Xingfu will reimburse you the cost of the purchased goods and the delivery costs to the Customer selected when placing the order (Standard or Premium). Reimbursement of these costs takes place within 14 days from the day on which we were informed of your decision to exercise the right of withdrawal.
8. Xingfu does not bear the cost of shipping the goods from the Customer to the headquarters of the “Seller”. The costs of returning the goods are borne by the “Buyer” – returns sent at the expense of the “Seller” will not be accepted.
The reimbursement of costs related to the Customer’s withdrawal from the Agreement is made using the same payment methods that were left
9. used in the original transaction, unless you have expressly agreed otherwise; in any case you will not incur any fees in connection with this refund.
10. You are not entitled to the withdrawal referred to above in this § 7 if the Good is manufactured in accordance with your specifications or adapted to your individual needs (e.g. furniture modification according to your wishes).
11. The customer is responsible for reducing the value of things resulting from the use of the goods in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
§ 7
Complaint procedure
1. Xingfu shall be liable under the warranty in the event of delivery of a Good with physical or legal defects pursuant to Art. 556 et seq. Of the Civil Code.
2. In order to submit a complaint, complete the complaint form attached as Annex 2 to these Regulations, as well as sent to you together with the delivered order.
3. Complaints may be filed by completing the complaint form and delivering it together with the advertised Goods and the note “Order Complaint” to the address of Xingfu u. Batalionu Oaza 7 02-908 Warsaw
4. Returned Goods should be properly secured during transport and should be accompanied by proof of purchase (e.g. receipt, VAT invoice, bank statement from the Customer’s account confirming the purchase of the complained Good).
5. Xingfu considers complaints within 14 (fourteen) days of receipt. Failure by Xingfu to make a complaint within the above deadline is tantamount to its consideration.
6. If the complaint is not accepted, Xingfu will inform you about this fact and will send the Goods back to the Customer together with a written justification of the refusal to make a complaint.
7. If the Good has defects, you have the following rights pursuant to art. 556 and art. 561 of the Civil Code:
a. submitting a statement of withdrawal from the Agreement or reduction of the price of the Good, unless the Seller immediately and without undue inconvenience to the Buyer replaces the Good with a defect-free one or removes the defect, or
b. requesting replacement of the Goods for free from defects or removal of the defect.
8. The Buyer who exercises the rights under the warranty to withdraw from the Agreement or request the replacement of the Goods for free from defects, is obliged to deliver the Goods at the expense of the Seller to the address indicated in point 3 above.
IMPORTANT! During receipt of the order, please check carefully whether the Product does not have any mechanical damage during transport. When collecting the package, after signing the waybill, please
9. open the package and then check very carefully whether the ordered Goods are undamaged. In the event of mechanical damage arising in transit, you must refuse delivery of the package and write a damage report with the courier. Please inform Customer Service about the problem (info@xingfu.pl).
§8 Special provisions related to the provision of electronic services by Xingfu
1. In the scope of services provided electronically by Xingfu, the Regulations constitute the regulations for the provision of electronic services within the meaning of the relevant provisions of law.
2. The Regulations can be downloaded without any restrictions from eurofinsshop.com as a file in pdf format, saved on storage media and printed in any number of copies.
3. The types and scope of services provided electronically by the Store are as follows: a. Concluding online sales contracts – for Goods sold in the Store, b. The ability to track the status of the order, c. The ability to add opinions and comments, d. Newsletter sending – if the Customer agrees to receive commercial information.
4. The conditions for the provision of electronic services, in particular the technical requirements necessary to cooperate with the ICT system used by the Store are as follows:
a. connection to the Internet (with a minimum bandwidth of not less than 1 Mbits / 512 kbits, permanent, public address),
b. a web browser that enables displaying hypertext (HTML) documents, such as Firefox, Internet Explorer or similar, on a computer screen,
c. having an e-mail account.
5. It is prohibited for the Store’s customers to provide illegal content.
6. The conditions for terminating contracts for the provision of electronic services are determined by mandatory provisions of law.
7. The complaint procedure regarding services provided by electronic means is as follows:
a. As regards the performance of Sales Agreements, the conditions for submitting a complaint are set out in par. 8. Regulations,
b. To the extent not related to the performance of sales contracts, the recipients have the right to lodge complaints regarding matters regarding services provided electronically by Xingfu in the manner described below,
a. The complaint may be sent by e-mail to the following address: info@xingfu.pl or brought in writing to the following address: Xingfu ul. Batalionu Oaza 7 02-908 Warsaw
b. The complaint should include the recipient’s designation and circumstances justifying its submission,
c. We will endeavor to process complaints without undue delay,
d. considering or refusing to accept the complaint, the Store will notify the recipient immediately after considering it.
8. Please be advised that the use of services provided electronically via the Internet involves the risk of, among others in the scope of: (i) malware programs, i.e. software that is able to infect files in a self-replicating manner after launch, usually without being noticed by the user, (ii) the presence and operation of worms, i.e. malicious software capable of for self-reproduction, (iii) the possibility of spyware, i.e. software that spy on the user’s actions on the Internet, installing without his knowledge, consent and control. The Seller makes every effort to ensure that the use of the Store is safe and does not cause the above inconvenience to the Buyer.
9. Please be advised that the following data is entered into the IT system used by the recipient: Cookies, i.e. short text files containing information, saved in the recipient’s IT system (i.e. on the computer from which the connection to the Online Store was made), readable by the store. These files allow the customer to be later identified in the event of a reconnection from the computer on which they were saved. Cookies are used by the Store for the following purposes: to facilitate the recipient’s use of the Store’s resources, to adapt the Store’s appearance to the expectations and needs of a particular recipient (so-called personalization), to monitor traffic on the Store’s websites, including comparison of the frequency of using specific resources by service recipients. The Service Recipient has the right to disable cookies at any time by making the appropriate settings in the web browser he uses.
§ 9 Personal data
1. The administrator of your Personal Data is Xingfu Aleksander Mrozek ul. Hoża 43/49/58 00-861 Warszawa NIP (tax identification number): 9880213855
2. Customers’ personal data are processed solely for the purpose of implementing the Agreements. For this purpose, data may be entrusted for processing to partners cooperating with Xingfu in the implementation of Orders.
3. In the event of separate consent by the State, Xingfu may send to the e-mail address provided by you with commercial information regarding the Goods in the Store.
§10
Final Provisions
1. These Regulations are available at the electronic address eurofinsshop.com in an electronic version, enabling its acquisition, reproduction and recording by means of the ICT system used by the Customer.
2. The Seller may change the Regulations, about which Customers who have an Account will be notified by e-mail. Amendments to the Regulations do not affect Orders placed before the date of entry into force of the amendments. In the absence of acceptance of changes in the Regulations, the Customer is entitled to terminate the contract for the provision of electronic services (creating an Account) by sending a proper statement to the Seller’s address, also by e-mail.
3. Any disputes arising from the implementation of the provisions of the Agreement and the Regulations, the parties will first try to settle by agreement. In the absence of such disputes, they shall be settled by a common court having jurisdiction pursuant to legal provisions.
4. In matters not covered in these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the Act on consumer rights.
5. Issues of the protection of clients’ personal data have been regulated in a separate document ‘Privacy Policy’.
Attachments to download: